1. Acceptance of Terms
1.1 By accessing or using the services provided through https://zenpeakthemes.com (“the Website”) by Zenpeak, a company incorporated in Location (hereafter referred to as “ZENPEAK”), including but not limited to the purchase and use of our license key to access our Shopify themes, you, the user, whether acting as an individual or on behalf of an entity (“User” or “Users”), agree to be bound by this Refund Policy (the “Policy”). This Policy is inseparably linked to our Terms of Use and governs the sale and use of our services (collectively, the “Service”), which includes any related documentation, content, updates, and support. By completing a purchase with ZENPEAK through the Website or by utilizing the Service, you acknowledge and agree to this Policy. If you do not agree with any part of this Policy, you are not authorized to make any purchase or access the Service provided by ZENPEAK.
2. No Refund Policy
2.1 ZENPEAK maintains a strict no refund policy. Once you purchase any of our services or products—including but not limited to Shopify themes accessed via a license key—you acknowledge that all sales are final and no refunds will be processed under any circumstances.
2.2 Exceptional Circumstances: ZENPEAK acknowledges that rare situations may arise. However, due to the digital nature of our products and services, we enforce a zero-tolerance refund policy. This ensures the integrity and value of our instantly delivered products and services remain protected.
3. License Key Policy
3.1 License keys are provided to users upon successful purchase of ZENPEAK’s Shopify themes. These keys grant access to the purchased themes and are considered a core part of your product.
3.2 Once issued, license keys are non-refundable and cannot be replaced. Users are solely responsible for safeguarding their license keys, as each is unique and cannot be reissued.
4. Quality Assurance
4.1 ZENPEAK is committed to delivering premium-quality products and services. All offerings undergo comprehensive quality checks before release. Should you encounter any defects or issues, please reach out to our support team promptly for assistance and resolution.
5. Customer Support and Dispute Resolution
5.1 For support or to address any concerns about your purchase, contact our team at helpzenpeak@gmail.com. We strive to resolve queries efficiently and amicably. Please report any issues within 24 hours of transaction to receive timely assistance.
6. Policy Updates
6.1 ZENPEAK reserves the right to update this Policy at any time. Changes are effective immediately upon posting to the Website. Continued use of ZENPEAK’s services constitutes consent to the updated Policy.
7. Acknowledgment and Agreement
7.1 By purchasing from ZENPEAK, you confirm you have read, understood, and agree to this Refund Policy. Agreement to this Policy is required for any transaction on our Website.
8. Right of Withdrawal
By purchasing and accessing digital products from Zenpeak, including but not limited to license keys for Shopify themes, you acknowledge your right to withdraw from the purchase within 14 days without reason. However, by proceeding with immediate access to the digital content, you expressly waive your right of withdrawal, as permitted under Article 16(m) of the Consumer Rights Directive (2011/83/EU).
9. Contact Information
For questions about this Refund Policy, please contact us at helpzenpeak@gmail.com or Whatsapp +91 75896-95485, and our team will be happy to assist you.